Contact
Contact the WebHost24 team.
WhatsApp us. We reply in 30 minutes. We answer WhatsApp, chat and email Mon–Sat 10am–7pm IST. At other times, we reply the next working day.
Before you write
A person reads every message.
A short message is enough. Here is how we work, so you know what to expect.
- Write about your hosting, your plan, your bill, or a site move. A person reads every message.
- Need a size that is not in our list? Tell us. We will price it and build the order. You pay in the dashboard.
- No ticket queue. No form. If your site is down, say so first. We will jump on it.
- We work in your time zone. Most notes get a reply the same day.
- Would you rather talk? Call the number on this page. The same team picks up.
- One line about the site and the problem is enough. We will ask the rest.
- We are a small team in Gujarat. The people who run the servers answer you. You do not talk to a call centre.
- Write in English or Hindi. A person writes back.
What to send
- Your site name.
- What went wrong, and when.
- What you have already tried.
Response time
We reply the same day, in your time zone.
Our team is in Palitana, Gujarat. We reply during 10:00–19:00 IST, Mon–Sat. Outside those hours, we reply the next working day. Here is what each channel gets.
WhatsApp (sales and site moves)
≤ 30 min
First reply during work hours.
Email
≤ 2 hr
hello@webhost24.in during work hours.
Help when your site is down
Same day
We answer during support hours. Outside them, we reply the next working day. We write a report in 5 days.
Send a safety report
≤ 24 hr
We use a safe channel. We reply within a day.
How to find us
Our data center map.
Our data center is in Palitana, Gujarat. We keep fast local storage. We keep power backup on site. We link to peers in Mumbai, Chennai, and Singapore. The map below shows how it all connects.
Map of India. Our main site is in Palitana. Our links reach Mumbai and Singapore.
Common questions
Contact frequently asked questions.
Still have a question today?
WhatsApp us. We reply in 30 min during work hours.